Dell Support Chat Fail, Part III

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Part 3 of my quest to get my laptop fixed is here.

The same technician that came last time to replace my motherboard, screen connectors, and display came again. He recognized me and my laptop from the previous repair session, and was slightly surprised that the laptop was malfunctioning again.

He replaced my LCD, and nothing happened.

My laptop is still broken.

What I thought was a problem with the LCD was apparently actually not at all related to the LCD, and might either be a partially damaged cable, or a partially damaged motherboard. I say partially damaged cable because the webcam still works fine, and the webcam uses the same cable as the LCD to connect to the base of the computer. I say partially damaged motherboard because everything else seems to be working fine.

So now I have to go through the dreaded Dell support chat again to schedule another appointment to get a new motherboard…

 

So Far in 2011…

Number of Taco Bell tacos eaten: 8

Number of times I did my own laundry: 0

 

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