Dell repair: setting an end

by   •   General
 
This post is over 12 years old and may contain information that is incorrect, outdated, or no longer relevant.
My views and opinions can change, and those that are expressed in this post may not necessarily reflect the ones I hold today.
 

Believe it or not, my laptop … is still not fixed.

It has been almost an entire month since my laptop broke and the service request was logged into Dell’s system. I’ve gotten occasional updates from Dell. Ignoring the ones that were complete, blatant lies (which happened frequently), the ones that have a possibility of making sense were mostly that they’re still waiting on parts.

When I called them today, they came up with a new excuse – it’s taking so long to wait for these parts because they are not available by their supplier, and Dell is required to only get parts from their designated supplier. This means, they cannot randomly go to a third-party computer parts or electronics store (or even Amazon or NewEgg) to buy the part in order to complete the repair.

I let Dell know that they have reached the end of my patience.

I laid down an ending point for this repair: Friday, October 11, 2013.

I let them know that they have that date to do whatever it takes to fix my laptop, put it in a package, and send it out via FedEx, or whatever shipping company they want to use. If I do not receive a confirmation email from Dell and/or FedEx with a tracking number, I promised them that I will ensure Dell’s repair service’s reputation is thoroughly tarnished.

I informed the customer service representative, who was supposedly the senior-most technician at the facility, that if this is not all done by October 11, I am going to share my entire story with the world and make sure everyone knows that Dell’s repair service is absolutely incapable of fixing laptops.

I told them that I plan on making a thorough YouTube video with my story, posting multiple negative reviews on as many websites as I can, and submitting this information to as many newspaper companies I can, to ensure nobody ever has to suffer the frustration and inconvenience that I did during this process.

If you’ve been around my website for long enough, or know me well enough, you probably know that I will definitely do all of that, and probably even more.

So we’ll see how this turns out.

 

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