Dell Customer Support Fail, Part VII
Yes, the Dell repair technician finally came to fix my laptop today, and my it is finally working. I can finally use my laptop without attaching it to an external monitor.But there’s still one problem.The screen that Dell sent to the repair technician to swap out with the broken screen that I had wasn’t exactly new. The package that it came it was labeled as refurbished, and it wasn’t refurbished enough because there are darkened areas at the top left of the screen, similar to what magnet damaged looked like on those larger CRT monitors. Dell said that they would offer me a full machine exchange if this third repair didn’t work, but seeing as my laptop is still working and it would be annoying to get it exchanged, I think I’m just going to use it.Maybe if I feel like I want a new laptop over this coming summer or something, I’ll finally report that the third repair wasn’t perfect and get an exchange.I’m also thinking about writing a more cohesive anecdote about this in my Anecdotes section on the articles page, seeing as this might be a pretty interesting story for someone to read, but it’s currently distributed among seven different blog posts. So Far in 2011…Number of Taco Bell tacos eaten: 18Number of times I did my own laundry: 1