About a decade ago, I followed an RSS feed (yes, remember those?) called “The customer is not always right.” It was about the stupid situations and stupid people that customer service representatives would encounter on a daily basis. People who work in an industry that has a lot of human-to-human interaction are always bound to have some good stories of interactions gone terribly wrong. I personally am terrible with human interaction. I intentionally go out of my way to do my own thing without having to deal with others. When I worked at the police department when I was younger, I was not a sworn peace officer so I had no obligation to interface directly with the public—a majority of my work involved staying in the office, then going to the dollar store with my sergeant to get candy and snacks. Even with my job now at Tempo Storm, I stay almost exclusively behind-the-scenes, and when someone needs something from me, I reroute them to someone who is better with human interaction. In fact, I am so well-hidden that most people don’t even actually know how to effectively reach out to me, so they don’t even have an opportunity to directly interact with me in the first place. However, there is one particular situation where I do need to get involved in some direct human-to-human contact. Seeing as I’ve been with Tempo Storm since 2015 and I’m the longest-standing full-time employee, I tend to have some of the soundest judgment when it comes to company-related matters. I also oversee a lot of departments in a managerial sense, so the most extreme of situations generally tend to get escalated to me, no matter how hard I try to dodge them. This means that, even though I don’t have a lot of “the customer (or employee) is not always right” kind of stories, the ones that I do have are on the utter extreme end. The stories that I do have are so far-fetched and so unbelievable that I feel like I’m doing the world a disservice by not telling them and sharing the absurdity and humor. Unfortunately, I obviously can’t publicly share these stories to the public because almost all of them involve confidential personnel matters, but I still feel like I’m committing a disservice by just keeping them to myself. Because of this, I spent some time looking into WordPress’ private post feature and realized that it would be a good outlet for me to document these stories—not only so I can look back several years from now on the “good times” I’ve had, but also because a lot of them actually teach good lessons that future employees with appropriate security clearance can read and learn from. And thus, the “Private” category was born. Blog posts classified under this category will all be password-protected with a unique, randomized string of letters, numbers, and special characters. All the passwords will be different, so I’ll be able to grant access to particular blog posts on an individual, case-by-case basis as appropriate. I’m excited.